Plain reading note: This Privacy Policy is written to be understood by Filipino players. Legal terms are used where necessary, but the intent is practical clarity. If any section is unclear, contact us at support@bigoplus.app and we will explain it in plain language.
01Introduction
This Privacy Policy describes how bigo plus, operating through bigoplus.app, collects, uses, stores, and protects the personal data of players and visitors in the Philippines. It applies to every interaction with the bigo plus platform, including account registration, deposits and withdrawals in Philippine Peso, game participation, and communications with our support team.
By registering an account or accessing bigoplus.app, you acknowledge that you have read this Privacy Policy and that you consent to the data practices described herein. If you do not agree, please do not use the platform.
This Privacy Policy should be read alongside the bigo plus Terms and Conditions and Responsible Gaming page, both of which form part of the overall agreement between you and bigo plus.
02Who We Are
bigo plus is the operator of the online gaming platform available at bigoplus.app, providing gaming services including Color Game, Pusoy, Sports Betting, Bingo, Roulette, Virtual Sports, and associated account and payment features to eligible adult players in the Philippines.
For purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173), bigo plus acts as the personal information controller for data collected through bigoplus.app. For data protection enquiries, contact support@bigoplus.app.
03Personal Data We Collect
bigo plus collects personal data that is relevant and necessary for providing the platform's services to Filipino players. The categories of data we collect include:
Identity Data
Full legal name, date of birth, nationality, and copies of government-issued Philippine identification documents submitted during Know Your Customer (KYC) verification. Accepted ID types include Philippine passport, driver's licence, UMID, SSS card, PhilHealth ID, Voter's ID, and PhilSys National ID.
Contact Data
Email address and Philippine mobile number provided at registration or updated subsequently. These are used for account communications, support responses, and security notifications.
Financial and Transaction Data
Records of PHP deposits and withdrawals including amount, timestamp, payment channel (e.g., GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard), and transaction status. bigo plus does not store GCash PINs, Maya passwords, bank login credentials, or card CVV numbers. Payment authentication is handled entirely by your chosen payment provider.
Gaming Activity Data
Records of game sessions, wager amounts in PHP, game outcomes, and session duration across all bigo plus game categories. This data supports account management, responsible gaming monitoring, and fraud detection.
Technical Data
IP address, browser type and version, device type, operating system, referring URL, and session timestamps. This data is used for security, fraud prevention, and platform performance analysis.
Support Communications
Content of emails, messages, and any other communications you send to the bigo plus support team. These records are retained to resolve issues and maintain quality standards.
04How We Collect Your Data
bigo plus collects personal data through the following means:
- Direct submission: Information you provide when creating an account, completing KYC verification, initiating a PHP deposit or withdrawal, or contacting support
- Platform activity: Data generated automatically as you use bigoplus.app, including game sessions and transaction logs
- Cookies and session technology: Technical data collected through browser cookies and session tools when you access the bigo plus website (see Section 9 for details)
- Payment processors: Transaction confirmation data returned by GCash, Maya, InstaPay, and other Philippine payment providers following a completed deposit or withdrawal
bigo plus does not purchase data from third-party data brokers or obtain personal data from social media platforms about Filipino players.
05Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, bigo plus processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil the agreement between you and bigo plus, including account management, game access, and PHP payment processing
- Legal obligation: Processing required to comply with Philippine anti-money laundering regulations, Know Your Customer requirements, and other applicable laws
- Legitimate interest: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests do not override your fundamental privacy rights
- Consent: Processing for communications where consent-based processing is required under applicable law
06How Bigo Plus Uses Your Data
Personal data collected by bigo plus is used for the following purposes:
- Creating and managing your bigo plus player account
- Verifying your identity and eligibility before processing withdrawals
- Processing PHP deposits from and withdrawals to your nominated Philippine payment account
- Maintaining accurate records of your game activity and transaction history
- Detecting and preventing fraud, prohibited conduct, and unauthorised account access
- Complying with Philippine AML/CTF regulations and responding to lawful requests from authorities
- Monitoring for responsible gaming concerns and applying voluntary account restrictions where requested
- Responding to support enquiries and resolving account issues
- Maintaining the security and performance of the bigo plus platform
- Sending transactional communications such as deposit confirmations, withdrawal updates, and account security alerts
bigo plus does not use your personal data to build advertising profiles, sell data to third parties, or share information with marketing agencies. Your data is used to run your account and keep the platform secure — not to monetise your personal information.
07Sharing Your Personal Data
bigo plus does not sell, rent, or trade your personal data. Sharing occurs only in the following limited circumstances:
Philippine Payment Providers
When you deposit or withdraw PHP, relevant transaction details are passed to your chosen payment provider (GCash, Maya, BDO, BPI, UnionBank, etc.) to execute the transaction. Each provider operates under their own privacy policy and applicable Philippine regulations.
Identity Verification Services
Where bigo plus uses a third-party KYC or identity verification service to process government ID submissions, your identity data may be shared with that provider under strict data processing agreements aligned with the Philippine Data Privacy Act.
Legal and Regulatory Obligations
bigo plus may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where legally required to do so. Such disclosures are made only to the extent necessary to satisfy the legal obligation.
Business Operations
Certain technical service providers — such as cloud hosting and infrastructure partners — may process personal data on behalf of bigo plus as data processors. These arrangements are governed by contractual obligations requiring them to process data only as instructed and in accordance with applicable law.
Note: No personal data is transferred outside the Philippines except where the receiving country provides an adequate level of protection under Philippine law, or where appropriate safeguards are in place.
08PHP Payments, KYC and Financial Data
All transactions at bigo plus are conducted in Philippine Peso. When you deposit using GCash, Maya, InstaPay, BDO, BPI, UnionBank, GrabPay, Coins.ph, or a Visa/Mastercard bank card, the transaction is executed through your payment provider's secure channel.
bigo plus receives confirmation of the transaction — including the PHP amount, channel used, and timestamp — but does not receive or store your payment credentials, PINs, passwords, or card security numbers at any stage.
Before your first withdrawal, you are required to complete KYC verification by submitting a valid Philippine government-issued ID. This information is stored securely, accessible only to authorised personnel, and used solely for identity verification and AML/CTF compliance purposes. Verified ID documents are retained for the minimum period required by applicable Philippine regulations.
Withdrawal requests at bigo plus are processed only to accounts registered in your verified legal name. This requirement protects both you and the platform from unauthorised fund movements.
09Cookies and Session Technology
bigo plus uses cookies and similar session technologies to support platform functionality and security. The types of cookies used include:
- Essential cookies: Required for the platform to function correctly, including maintaining your login session and security state. These cannot be disabled without affecting platform access.
- Functional cookies: Store your preferences, such as language settings and display configurations, to improve your experience on return visits.
- Security cookies: Used to detect and prevent fraudulent access, including session hijacking and unusual login patterns.
bigo plus does not use third-party advertising cookies or tracking pixels from social media platforms or advertising networks. Cookie data is not shared with marketing service providers.
You can manage cookies through your browser settings. Disabling essential cookies may prevent proper platform operation. Session data is retained only for as long as the session remains active or until the browser is closed, for session-based cookies.
10Data Retention
Personal data held by bigo plus is retained only for as long as necessary to fulfil the purposes for which it was collected, or to meet applicable legal and regulatory retention requirements.
- Account and identity data: Retained for the duration of your active account plus the period required by Philippine regulations following closure
- Transaction records (PHP deposits and withdrawals): Retained for a minimum of five years, as required under Philippine anti-money laundering regulations
- Gaming activity records: Retained for the duration of the account and for a defined period after closure for audit and dispute purposes
- Support communications: Retained for up to 24 months after the last relevant contact
- Technical and session data: Retained for up to 12 months
When retention periods expire, data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
11How We Protect Your Data
bigo plus implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. These measures include:
- Encrypted data transmission between your browser and the bigo plus platform
- Access controls ensuring that personal data is accessible only to authorised personnel with a demonstrated operational need
- Monitoring of platform access logs for suspicious activity patterns
- Regular review and updating of security practices as risks evolve
While bigo plus takes these steps seriously, no online platform can guarantee absolute security. You also play a role in protecting your own account: use a strong, unique password, do not share login credentials, and report any suspected compromise immediately to support@bigoplus.app.
Reminder: bigo plus will never contact you asking for your password, GCash PIN, Maya password, OTP, or banking credentials. Any communication making such a request is not from bigo plus.
12Children and Minors
bigo plus is strictly intended for eligible adults aged 21 and above. We do not knowingly collect personal data from persons under 21. If we become aware that personal data from a minor has been submitted to the platform — whether through misrepresentation of age or through access to an adult's account — that account will be closed and associated data will be deleted to the extent permitted by law.
Adults with registered bigo plus accounts are responsible for ensuring that children and minors do not have access to their login credentials, devices, or account balances.
13Exercising Your Data Rights
To exercise any of the rights described in this Privacy Policy — access, correction, erasure, objection, or portability — send a written request to support@bigoplus.app from the email address registered to your bigo plus account. Include:
- Your full name as registered on your bigo plus account
- A clear description of the right you are exercising and the specific data involved
- Any supporting information relevant to your request
bigo plus will respond within 15 banking days of receiving a valid, verifiable request. Where a request involves deletion of data subject to mandatory regulatory retention, bigo plus will explain the retention obligation and provide a timeline for deletion once that obligation is satisfied.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
14Updates to this Privacy Policy
bigo plus may update this Privacy Policy to reflect changes in the platform, applicable Philippine regulations, or data processing practices. The effective date shown at the top of this page will be revised whenever material changes are made.
Where changes are significant, bigo plus may notify registered players by email or through an in-platform notice. Continued use of bigoplus.app after the updated effective date constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.
15Contact Us
For questions about this Privacy Policy, to exercise a data right, or to report a privacy concern, contact the bigo plus data protection team:
- Email: support@bigoplus.app
- Subject line: Privacy Policy Enquiry
- Platform: bigoplus.app
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